Terms of Use

Last Updated: September 21, 2015

IMPORTANT: READ THIS TERMS OF USE ("AGREEMENT") CAREFULLY. BY ACCESSING OR DOWNLOADING AND USING THE SITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THIS AGREEMENT. WE RESERVE THE RIGHT TO MODIFY THIS AGREEMENT AT ANY TIME, AS PROVIDED BELOW.

Reso Holdings, Inc. ("the Company", "us" and "we") provides an online platform, which is accessible on the Web or as a mobile application (collectively, the "Site"), that assists the Site's consumer users ("Users") in booking appointments with third party service providers ("Providers") and making payment for those services and related products (collectively, with all other services provided through or in connection with the Site, the "Services").  This Agreement sets forth the legally binding terms for your use of the Site and Services.  Use of certain features of the Services or Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features.  Use of the Site also is subject to our Privacy Policy. All such additional terms, guidelines, and rules, including our Privacy Policy, are expressly incorporated and are part of this Agreement. If you are a Provider, the Reso Service Provider Terms control to the extent inconsistent with this Agreement.

By accessing or using the Site or Services, you are accepting the terms of this Agreement and you represent and warrant that you have the right, authority and capacity to enter into this Agreement, are 18 years or older and are not prohibited by law from using or accessing the Site or Service.

If you do not agree with all of the provisions of this Agreement, including our Privacy Policy, do not access or use the Site or Services.

This Agreement requires the use of arbitration (Section 14.2) to resolve disputes on an individual basis, rather than through jury trials or class actions. It also limits the remedies available to you in the event of a dispute.

1. Bookings and Payments.

1.1 In response to a User's request to book an Activity for a Participant we confirm availability of that Activity. If the requested Activity is available, we provide notice of the "Activity Terms", which include: the Activity Price and any other fee to be charged ("Total Fee"); the applicable cancellation policy ("Activity Cancellation Policy"); any information, forms or waivers that must be supplied by the User as a condition of participation in the Activity ("Participant Information"); and any additional requirements for participation in the Activity ("Additional Activity Conditions"). Upon User’s acceptance of the Activity Terms and submission of payment information and authorization, User will receive notice of a "Confirmed Booking." If a requested Activity is not available, we will place the request for the Activity on a wait list ("Wait List Request"). In the event space becomes available to fulfill a Wait List Request, we will advise the User and provide the time by which the User must book the Activity by its acceptance of the Activity Terms and submission of payment information and authorization. User represents and warrants that it has the authority to book the Activity for the Participant; to provide Participant Information; and to provide payment information and authorization.

1.2 Cancellation. A Confirmed Booking must be cancelled by the User through use of the Site and in accordance with the applicable Booking Cancellation Policy. The Total Fee for a Confirmed Booking will be due and payable unless User properly cancels in accordance with the applicable Booking Cancellation Policy.

1.3 Cancellation or Rescheduling by Merchant. From time to time, a Merchant may find it necessary to cancel or reschedule an Activity. In such event, the Merchant will communicate directly with the User or other individual designated as the contact person for the Activity. If an Activity is rescheduled, the User may accept or reject such rescheduled Activity.

1.4 Payment. The credit card or other payment mechanism affiliated with the User's Account for the Merchant Price will be charged for the Total Fee upon providing User notice of the Confirmed Booking. We may have credit card details verified when an Account is created, as well as in connection with payment for a Confirmed Booking. We use a third party payment processor ("Payment Processor") to link the User's credit card account to the Site and Services, and to process all payments. The processing of payment is subject to the terms and privacy policy of the Payment Processor and credit card provider in addition to this Agreement. We are not responsible for any errors by the Payment Processor.

1.5 Refunds. Refunds will only be issued to Users (a) if the Merchant fails to honor a Confirmed Booking, despite the User’s compliance with the Activity Terms; (b) if the Merchant cancels the Activity; (c) if the Merchant reschedules an Activity and the User does not accept the rescheduled Activity; or (d) if a Confirmed Booking has been properly cancelled as set forth in Section 1.2. Most refunds will automatically be generated upon the cancellation. Any request for a refund that is not received must be made through use of the Site.

1.5 Our Role and Responsibilities. The Company acts solely as an intermediary for the purpose of booking appointments and facilitating payment to the Provider for services and related products. The Company provides its Services solely as a convenience and does not review, approve, endorse or otherwise warrant any Provider or the quality of its services and related products. Any transaction is made solely between the User and the Provider, subject to the Company's role in establishing the Confirmed Booking and collecting the Provider Price. Any disputes between a User and Provider regarding a transaction should be addressed between them.

1.6 Role and Responsibilities The Company acts solely as an intermediary for the purpose of booking Activities and facilitating payment to the Merchant for Activities. The Company provides its Services solely as a convenience and does not review, approve, endorse or otherwise warrant any Merchant or the quality of its Activities. Any transaction is made solely between the User and the Merchant, subject to the Company's role in establishing the Confirmed Booking and collecting the Activity Price and Participant Information. User is solely responsible for compliance with the Activity Terms. Any disputes between a User and Merchant regarding a transaction should be addressed between them.

2. Accounts

2.1 Account Creation.  In order to use certain features of the Site and to use the Services, you must register for an account with us ("Account"). You may register directly with use on the Site by providing certain information about yourself as prompted by the online registration form.  You also may register with us by logging into your account with certain third party social networking sites, including Facebook, and linking your Account with that Account. You represent and warrant that: (a) all information you submit is truthful and accurate; and (b) you will maintain the accuracy of your information. We may verify such information. You may de-activate your Account at any time, for any reason, by following the instructions on the Site.  As well, we may suspend or terminate your Account as provided in Section 12.

2.2 Account Responsibilities.  You are responsible for maintaining the confidentiality of your Account login information and are responsible for all activities that occur under your Account.  You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account, or any other breach of security that relates to your Account or your use of the Site or Services. 

3. Site

3.1 License.  Subject to the terms of this Agreement, we grant you a personal, non-transferable, non-exclusive, revocable, limited license to use the Site and Services, and to install our mobile application (solely in object code form) and on your mobile device. You acknowledge and agree that we have no obligation to provide you with any support or maintenance in connection with the Site or Services.

3.2 Modification.  We reserve the right, at any time, to modify, suspend, or discontinue the Site or Services, or any part or feature thereof, with or without notice.  You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance.

3.3 Ownership.  Excluding your User Content (defined below), you acknowledge that all worldwide intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and Services are owned by us or our suppliers, including our licensors.  The provision of the Site and Services does not transfer to you or any third party any right, title or interest in or to such intellectual property rights. We and our suppliers reserve all rights not granted in this Agreement.

4. User Content and Feedback

4.1 Reviews, Comments and Other Communications.  We may permit you to post reviews, comments or other information about your use of the Services and your experience with Providers or Provider Services ("User Content") on the Site. You are solely responsible for your User Content.  You assume all risks associated with the use of your User Content, including any reliance by others on its accuracy, completeness or usefulness, or any disclosure of your User Content that makes you or any third party personally identifiable.  You may not state or imply that your User Content is in any way provided, sponsored or endorsed by the Company.  Because you are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates our Acceptable Use Policy.  We are not obligated to maintain or otherwise back up any User Content.  You are responsible for creating backup copies of your User Content, if required or desired.

4.2 License.  You grant, and you represent and warrant that you have the right to grant, to us an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license (with the right to sublicense others) to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use your User Content in connection with the Site and Services.  You agree to irrevocably waive (and cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content.

4.3 Feedback.  We welcome your feedback and suggestions about the Site and Services. By transmitting to us any feedback or suggestions regarding the Site or Services ("Feedback"), you represent and warrant that the Feedback does not infringe or violate the intellectual or proprietary rights of any third party. In addition, you hereby assign to us all right, title and interest in and to the Feedback and agree that we have the right to use such Feedback and related information in any manner we deem appropriate.  We will treat any Feedback you provide to us as non-confidential and non-proprietary.  You agree that you will not submit to us any information or ideas that you consider to be confidential or proprietary.

5. Acceptable Use Policy. The Site and Services are provided solely for your use as provided in this Agreement. Users may only use the Site and Services for personal use. In connection with your use of the Site and Services, and your posting of User Content, you agree that you will not:

(a) use an automated or manual device, process or means (including robots, spiders, automated scripts and agents, and scrapers) to access the Site and collect or index information from the Site, including information about users, or to create multiple or false accounts, or to otherwise access, copy or store any information not expressly permitted by these Terms;

(b) use the Site for purposes that are not expressly permitted by these Terms, including to solicit users for a competitive network or a purpose unrelated to your use of the Services (including the aggregation of services or information) or to resell or repurpose any Confirmed Bookings;

(c) use the Site and Services in violation of applicable law, including uploading, posting, transmitting or otherwise making available (i) information that constitutes an infringement or misappropriation of intellectual property or proprietary rights of any third party, or (ii) information which is defamatory, obscene, inappropriate or otherwise unlawful;

(d) take any action that interferes with the proper operation of the Site or the ability of other users to access or use the Site, including through transmission of viruses or other harmful code or mechanisms or the imposition of a disproportionate load or undue burden on the Site;

(e) upload, post, transmit or otherwise make available personally identifiable information of others on the Site or in connection with the Services without permission;

(f) use the Site to distribute spam, pyramid or chain schemes or letters, or other unsolicited messages or advertising, or to stalk, harass or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

(g) use the Site to contact a User or Provider for a purpose unrelated to a Confirmed Booking or to set up an appointment other than through use of the Services;

(h) set up multiple Accounts or submit false or fraudulent information in connection with your Account;

(i) attempt to disable the Site, to circumvent Site access limitations or to access non-public areas of the Site or its infrastructure, or to probe or test the vulnerability of the Site and its security and authentication processes;

(j) falsify or disguise your identity or the origin of any message to the Site, including through use of forged or manipulated headers or other identifiers; or

(h) use the Site or Services in a manner that is defamatory of, or otherwise wrongfully affects the reputation of, Reso or Providers.

We reserve the right (but have no obligation) to review User Content,. We may investigate, and/or take appropriate action against you (including removing or modifying your User Content, terminating your Account in accordance with Section 12 or reporting you to law enforcement authorities) if you violate this Acceptable Use Policy or any other provision of this Agreement.

6. Indemnity.   You agree to indemnify and hold the Company (and its officers, employees, agents and successors) harmless, including paying costs and reasonable attorneys' fees, from any claim or demand made by any third party due to or arising out of (i) your use of the Site or Services, (ii) your User Content, (iii) your breach of this Agreement, or (iv) your violation of applicable laws.  You agree not to settle such matter without our prior written consent.  We will use reasonable efforts to notify you of any such claim or demand within a reasonable time after becoming aware of it.

7. Third Party Sites. The Site may contain links to third party Websites ("Third Party Sites"), including Websites of Providers or our Payment Processor. Such Third Party Sites are not under our control and we are not responsible for any Third Party Sites.  We provide these Third Party Sites only as a convenience and do not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites.  You use all Third Party Sites at your own risk. When you link to a Third Party Site, the applicable third party's terms and policies apply, including with respect to the third party's privacy and data gathering practices.  You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with such third party.

8. Release. You hereby release us, our officers, employees, agents and successors, from any and all claims, demands, losses, damages, rights and actions of any kind, including those relating to personal injuries, death and property damage, that relate or arise from (a) a Provider's performance, or failure to perform, services or your interaction with a Provider, and (b) your use of Third Party Sites. In connection with the foregoing, IF YOU ARE A CALIFORNIA RESIDENT, YOU EXPRESS WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTENT TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IS KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR."

9. Disclaimers.

THE SITE AND SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE" AND WE (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, OR NON-INFRINGEMENT.  WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE OR SERVICES: (A) WILL MEET YOUR REQUIREMENTS; (B) WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; OR (C) WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE OR MECHANISMS, COMPREHENSIVE, LEGAL, OR SAFE. WE MAKE NO WARRANTIES WITH RESPECT TO PROVIDERS OR CONFIRMED BOOKINGS, INCLUDING THE QUALITY OR TIMELINESS OF ANY PROVIDER SERVICES.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. 

10. Limitation on Liability.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE (AND OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFIT OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHICH ARISE FROM OR RELATE TO (A) THIS AGREEMENT OR YOUR USE OF, OR INABILITY TO USE, THE SITE OR SERVICES, OR (B) THE CONFIRMED BOOKING, INCLUDING THE PERFORMANCE OR NON-PERFORMANCE BY THE PROVIDER UNDER THE CONFIRMED BOOKING. 

ACCESS TO AND USE OF THE SITE AND SERVICES, AND YOUR TRANSACTION WITH ANY PROVIDER, ARE AT YOUR OWN DISCRETION AND RISK. 

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR (AND OUR SUPPLIERS') AGGREGATE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THIS AGREEMENT, SITE, OR SERVICES (FROM ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO THE GREATER OF (A) 100 US DOLLARS ($100) OR (B) THE TOTAL AMOUNT YOU PAID THE COMPANY IN THE PRIOR 6 MONTHS (IF ANY) WITH RESPECT TO THE SERVICES. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT INCREASE THIS LIMIT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.  

11. Basis of Bargain. We each understand that the indemnity, release, disclaimers, and exclusions and limitations in Sections 6, 8, 9 and 10 are essential elements of this Agreement and that they represent a reasonable allocation of risk. You understand that the Company would be unable to make the Site and Services available to you on an economic basis if it did not limit its exposure as provided above.

12. Term and Termination.   Subject to this Section, this Agreement will remain in full force and effect while you use the Site or Services.  We may (a) suspend your rights to use the Site and Services (including your Account) or (b) terminate this Agreement and your right to use the Site and Services (including your Account), at any time and for any reason at our sole discretion, including for any use of the Site or Services in violation of this Agreement.  Upon termination of this Agreement, your Account and right to access and use the Site and Services will terminate immediately and, unless otherwise agreed between us, all requests for bookings and Confirmed Bookings will be cancelled. You understand that any termination of your Account involves deletion of your personal information from our live database (but not necessarily from our archived data).  Your User Content may continue to be posted and we have no obligation to remove it.  Even after this Agreement is terminated, the following provisions of this Agreement will remain in effect: Sections 1.3, 1.4, 1.5, 2.2, 3.3, 4, 5, 6 -13, 14.2, 14.4, 14.6, 14.7 and 14.8.

13. Copyright Policy.  We respect the intellectual property of others and ask that others do the same.  In connection with our Site and Services, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of the participation on our online Site and use of Services by users who are repeat infringers of intellectual property rights, including copyrights.  If you believe that one of our users is, through the use of our Site and Services, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

  1. 1. your physical or electronic signature;
  2. 2. identification of the copyrighted work(s) that you claim to have been infringed;
  3. 3. identification of the material on our Site that you claim is infringing and that you request us to remove;
  4. 4. sufficient information to permit us to locate such material;
  5. 5. your address, telephone number, and e-mail address;
  6. 6. a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
  7. 7. a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), anyone who knowingly materially misrepresents that material is infringing may be liable for any damages, including costs and attorneys' fees, incurred by us (and others) resulting from the written notification and allegation of copyright infringement.

Our designated Copyright Agent may be contacted at: Reso Copyright Agent, 880 Harrison St, Suite 301, San Francisco, CA 94107, or via our Help contact form.

14. General

14.1 Changes to Terms of Use.  This Agreement is subject to occasional revision. If we make any substantial changes and if you have an Account, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any) and/or by prominently posting notice of the changes on our Site.  Any material changes to this agreement will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you (if applicable) or thirty (30) calendar days following our posting of notice of the changes on our Site.  These changes will be effective immediately for those who establish an Account on or after the date upon which the change is posted.  Continued use of our Site or Services following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

14.2 Dispute Resolution. PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.

(a) Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim, or cause of action) between you and the Company and our employees, agents, successors, or assigns, regarding or relating to the Site, Services or this Agreement, shall exclusively be settled through binding and confidential arbitration.

(b) Arbitration shall be subject to the Federal Arbitration Act and not any state's arbitration law.  The arbitration shall be conducted before a single commercial arbitrator with substantial experience in resolving commercial contract disputes from the American Arbitration Association ("AAA") or JAMS.  As modified by this Agreement, and unless otherwise agreed by the parties in writing, the arbitration will be governed by the AAA's or JAMS's rules for commercial arbitration and, if the arbitrator deems them applicable, the procedures for consumer-related disputes.

(c) You are thus GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights EXCEPT for matters that may be taken to small claims court.  Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury.  You are entitled to a FAIR HEARING, BUT the arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT.  Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT.

(d) You and we must abide by the following rules: (1) ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN THE PARTY'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (2) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF, (3) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation, (4) we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (5) the arbitrator shall honor claims of privilege and privacy recognized at law; (6) the arbitrator's award shall be final and may be enforced in any court of competent jurisdiction; (7) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (8) each side shall pay its own attorneys' fees and expenses, unless there is a statutory provision that requires the prevailing party to be paid its fees and litigation expenses, and in such instance, the fees and costs awarded shall be determined by the applicable law.

(e) Notwithstanding the foregoing, either you or we may bring an individual action in small claims court.  Further, claims of infringement or misappropriation of the other party's patent, copyright, trademark, or trade secret shall not be subject to this arbitration agreement.  Such claims shall be exclusively brought in the state or federal courts located in San Francisco County, California.  Additionally, notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in San Francisco County, California in order to maintain the status quo pending arbitration, and each party hereby agrees to submit to the exclusive personal jurisdiction of the courts located within San Francisco County, California for such purpose.  A request for interim relief shall not be deemed a waiver of the right to arbitrate.

(f) With the exception of subparts (1) and (2) in the paragraph 14.2(d) above (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with the Agreement, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein.  If, however, either subparts (1) and (2) in the paragraph 14.2(d) (prohibiting arbitration on a class or collective basis) is found to be invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor we shall be entitled to arbitration.  If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or federal court in San Francisco County, California.

(g) Notwithstanding any provision in this Agreement to the contrary, if we seek to terminate the Dispute Resolution section as included in the Agreement, any such termination shall not be effective until 30 days after the version of the Agreement not containing the agreement to arbitrate is posted to the Site, and shall not be effective as to any claim of which you provided us with written notice prior to the date of termination.

(h) For more information on AAA, its Rules and Procedures, and how to file an arbitration claim, you may call AAA at 800-778-7879 or visit the AAA website at http://www.adr.org.  For more information on JAMS, it's Rules and Procedures, and how to file an arbitration claim, you may call JAMS at 800-352-5267 or visit the JAMS website at http://www.jamsadr.com.

(i) Any and all controversies, disputes, demands, counts, claims, or causes of action between you and the Company and our employees, agents, successors, or assigns, regarding or relating to the Site, Services or this Agreement, shall exclusively be governed by the internal laws of the State of California, without regard to its choice of law rules and without regard to conflicts of laws principles, except that the arbitration provision shall be governed by the Federal Arbitration Act.

14.3 Use of Site and Services Restricted to U.S. Residents. The Site is hosted on servers located in the United States of America and the Site and Services are intended for use by United States residents, You may not use the Service and should not establish an Account or post User Content if you are not a United States resident.

14.4 Privacy and Security. Use of the Site and the Services, including User Content, also is governed by our Privacy Policy then in effect. While the Company has endeavored to create a secure Site, you should understand that the confidentiality of any information transmitted to or from the Site or stored by the Company on its servers cannot be guaranteed. Please see our Privacy Policy for further information on how we handle personal data.

14.6 Entire Agreement. This Agreement, including our Privacy Policy (and, with respect to Providers, the Reso Service Provider Terms), constitutes the entire agreement between you and us regarding your use of the Site and Services. Our failure to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The word "including" means "including without limitation."  If any provision of this Agreement is, for any reason, held to be invalid or unenforceable, the other provisions of this Agreement will remain in effect and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.  This Agreement, and your rights and obligations herein, may not be assigned by you without our prior written consent, and any attempted assignment in violation of the foregoing will be void and without effect.  We may freely assign this Agreement. The terms of this Agreement shall be binding upon assignees.

14.7 Copyright/Trademark Information.  Copyright © 2014, Reso Holdings, Inc. All rights reserved.  All trademarks, logos and service marks ("Marks") displayed on the Site are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of the third party that owns the applicable Mark.

14.8 Contact Information: Any questions about the Site or Services may be addressed to us at:

Reso Holdings, Inc. c/o Legal Department
Address: 880 Harrison St, Suite 301, San Francisco, CA 94107
.